FAQ's

How much are your custom cakes?
All of our custom cakes are priced by the number of guests the cake will need to serve and by the complexity of the design. 
We do not have a standard price list for our custom cakes. 

How much advance notice do you require? 
We generally require at least two weeks advance notice, as everything we do is custom made to order. We do not sell ready made baked goods available for immediate purchase at this time, and we do not offer same day or next day service. All appointments are handled on a first come, first confirmed basis. Once we reach our capacity for a said date we stop accepting new orders for that day to ensure the quality of our work. 

Do you deliver?
Yes we do! Delivery fees are calculated based on the distance traveled. There is a minimum delivery charge of $10.


How do I place an order?
To start the process please fill out the contact us form, please be sure to provide as much information about what you are looking for as possible. A member of our team will reach out to you usually within 24 to 48 hours.

Expecting a delivery after normal business hours?
If you are expecting a cake delivery outside of our normal business hours, please feel free to contact us using the number provided in your order confirmation email. While our cakery may be closed, our delivery team remains available to assist you with any questions you may have about your expected delivery.

Please note:
Our delivery team can only answer questions related to the status of your delivery. They can not quote prices, schedule appointments or accept payments for an order.

Can you copy a cake from another company?
No! We will never intentionally copy another companies creations. We respect the design time and work that goes into creating the cakes seen in magazines and on the websites of other chefs and bakers. Therefore we limit our design work to that of our staff. We would happily use your pictures as inspiration for the basic design, but we will not directly copy other artists work. If you have a drawing of a cake that you have created we will gladly copy it for you.

What is your payment policy?
A 50% deposit is required to confirm your date and time with the remaining balance due 2 weeks prior to your event date. If you are ordering with in 2 weeks from your event date, then we would require the payment in full at the time of ordering.
WE DO NOT ACCEPT PAYMENT AT TIME OF DELIVERY!

What method of payment do you accept?
We accept PayPal, Visa, Mastercard, Discover, American Express, and Venmo. 
SORRY WE DO NOT ACCEPT PERSONAL/BUSINESS CHECKS OR EBT! WE DO NOT OFFER PAYMENT UPON DELIVERY!

Do you ship your cakes?
No! We do not ship our cakes at this times. We do however ship our Cake Jars. Please send us a contact form to place an order and set up shipping information.

Do you offer naughty cakes?
No! Although we do make outrageous cakes, we do not make them risqué. We love to have fun with our designs and creativity, but we keep it classy and family-friendly. Thanks for understanding!

Can I order undecorated cake or cupcakes?
No, as long as the cake was baked by us we need to assure the quality level of the finished product. Therefore, all cakes and cupcakes that leave our hands must be finished/decorated.

What if I need to cancel or make changes to my order?
CANCELLATIONS: If you need to cancel your order, 50% of the total balance is refundable provided we are notified at least 10 business days prior your event date. There is no refund on orders cancelled with in the 10 day period. You have 48 hours (2 days) to cancel your order after it has been placed in order to receive a refund of your 50% deposit.
50% DEPOSITS ARE NON-REFUNDABLE AFTER THE 48 HOUR PERIOD!

CHANGES: If you need to make a change to your order, such as add or remove something, you must do so at least 5 business days prior to your event date. No changes can be made to your order within the 5 day period.

Do you have a minimum for your custom cakes?
Yes! We have a minimum starting price of $100 for all custom cakes. This does not apply to orders such as cupcakes, decorated cookies, cake pops or other baked goods.